The Auto & Tire Doctor
I don't often write reviews, but after my visit to the Auto Doctor, I thought I would share my experience. I came in on a busy Friday with a car that had to be towed in because it had dash warning lights on. There were 2 people at the counter, Gabby and Tim, and they said they probably wouldn't be able to look at it until Monday, as they were already really busy. A third person, Tom, came in from the shop area, heard the last part of the conversation, jumped in and said " we are busy, but we will figure it out". I was skeptical, as I am a woman and very wary of auto repair places in general, but especially when I really had no choice, as I was broken down. I was expecting the worst, either a huge repair bill while stranded in Truckee, or the car just sitting all day and nobody looking at it. I was wrong on both counts. Tom took my keys and took the car around back. He made sure I had the WiFi password and told me where I could get lunch if I was hungry. I sat for 15 minutes and he assured me that I would have an answer soon. After about 30 minutes, he came through the back door with paperwork and came over to the couch. I thought to myself, he we go, what bad news does he have for me? He explained the results of the inspection, my car was 5,000 miles past due for an oil change and the coolant level was low. My dash warning light was only a low coolant light, not a terminal issue, but I did not know that. I came in prepared to pay for a large repair. I came in expecting the worst in a small town repair shop, but I was pleasantly surprised. To the Auto Doctor crew, thank you for treating me fairly and for going out of your way to make me feel welcome. I do not live in your area, so I am writing this review to make sure that others know you are a special place to do business with; as you truly care about your customers. PS: They also had warm chocolate chip cookies.