The Auto & Tire Doctor
Late Friday afternoon, I turned into Truckee off of I-80 and had almost no braking ability. I limped into the Tire and Auto Doctor and asked for help. Though they were busy finishing up for the week, Jason, the service manager, came out and checked my brake fluid, then relying on his experience suggested it might be a vacuum pump for the brakes. He gave it a quick test which supported this suggestion. He turned me over to Lisa Trent, the service advisor, who schedule me in for the following week for a diagnosis and repair. On Monday, she called and confirmed Jason's diagnosis and arranged the logistics for removing and replacing the defective pump. I asked her to check the air conditioner, too, which failed with the vacuum pump. This team was right on top of everything. By Wednesday morning the repair and servicing were completed. I picked the van up the next day. If this shop were in my home town, I would go to no one else. A really positive experience from a very professional and caring team. Five Stars, definitely!