The Auto & Tire Doctor
This past summer we had a family friends , mother and son , here from out of the country. The son was headed to University of Nevada Reno to stay for a Summer program. We left our home off hwy 50 more than 3 hours away for a quiet beautiful ride to Reno. Planning to stop for late lunch along the way and continuing to reassure a mom who was returning to their home country alone, her 19 yr son will be in safe hands and we are not far away. Over 90 minutes into the trip and More than 100 miles from home, the car overheated. We managed to make it off the freeway and found a local repair shop , The Auto Doctor. As the stress as to what could be wrong was the added stress of making sure we are able to get to the university by 5 pm to check in. In addition, trying to make sure our guest were calm as well. It was 1 pm plenty of time I told myself. Having enough knowledge to know what the simplest fix is to worst case scenario. It was determined a simple fix, radiator cap. Now , the car we were in was my husband baby, it had given us very few problems as he babies it and make sure it has it's regular visits to dealership for oil and fluid changes and of course washes. To date , we had very few issues with vehicle but what ones we had experienced, always seemed to require to have the part special ordered. It was no surprise The Auto Doctor didn't have the part on hand and had to look around. We went to lunch while the search for the part began and the radiator cap could be located. I had already started calling looking for a rental vehicle but had not been getting any calls back. About and hour or so later we received a call the part was found in Reno. I was trying to remain calm for our guest but inside was frustrated. All I could see was dollars signs in my head and now I had no part, no car ,no return call from any rental agencies nearby and the clock was ticking. The owner took my husband and I back to the vehicle and explained options. We could pay over $100 to get part here with no guarantee it would arrive in time to get back on road to get to the university by 5 pm. I explained my frustrations ,the fact I had yet to hear from any rental places and fear we were not going to make it in time to the university. The owner calmly shared, hey I know a few of local rental places let me call them. If we don't hear back in a few minutes, you can take my personal car and drive to Reno to make it by 5 pm. I was floored. This just wasn't something you hear everyday. Someone offering serious help to a complete stranger. Loaning his personal car so we could make it to University of Reno before the office closes. With in a few minutes a rental vehicle was out front and we we ready to go with no time to spare. We arrived at the university at 4:30 and spent the next 20 minutes trying to locate the correct office. We got there at 4:55pm. As we shared our adventure with the gals in the office, the all stated , "oh yeah you must be talking about The Auto Doctor. They are super people over there. The owner is a personal friend and that sounds just like him."We picked the car up a few days later. The price seemed more than fair. The customer service...... Well that is something I find difficult finding the proper words to share. It was service I can remember my parents and grand parents talking about getting similar service from the local business in the towns they grew up in and visited many many years ago. Thank you so very
Thank you so much for sharing your story and positive review of our business! We are so glad we were…Thank you so much for sharing your story and positive review of our business! We are so glad we were able to help you and that you made it down to Reno in time during an obviously stressful situation. We really do our best to take care of our customers, local and out-of-town alike. Hope all is well! Cheers!
- The Auto & Tire Doctor