WOW! What can I say? Are there six stars? Seven? The Story: - A MONSTER 8" nail horizontally pierced the tread of my 4Runner SUV off-road tire while visiting the Truckee area near Donner Ski Ranch. - I removed the tire/wheel (replacing it with the spare) and brought it to TA&TD. - They removed the nail, FULLY inspected the tire for SAFETY (*amazingly it was okay), remounted the wheel and secured the undercarriage spare...NO CHARGE. !!! These people are HONEST and SUPER customer-service oriented. You need tire service in the Truckee area? I'm telling you...THIS is the place to go. :-) *They kept the nail and put it in their Hall of Fame pile of weird-tire-puncture-objects on the front desk.
They don't have a clue to what they are doing! Go anywhere else but here for any service. Even if that means going to Reno.
Unhelpful, high prices, backlogged, bad hours. But at least they are open on Saturday, unlike everything else in Truckee.
These people were so kind and helpful on a busy Friday afternoon before the 4th of July. They listened and checked out my engine light problem and let me know what to do. Amazing!
Visiting Truckee and we needed auto repair quickly. The Auto Doctor was extremely accommodating and helpful. They stayed in excellent communication and serviced our vehicle very thoroughly and efficiently. When it was time to pick up the car, on time as promised, Josh made sure we understood what was fixed and even emailed photos of the damage to me. Highly recommend. A pleasure to work with!
Excellent service! Excellent waiting room! Very nice people! This is a business I will always support when I'm in the Truckee area.
INCREDIBLE CUSTOMER SERVICE AND QUALITY WORK. PASSING THROUGH TRUCKEE ON I80 DURING A STORM OUR TRUCK LOST POWER. TOWED IN TO THE SHOP AFTER HOURS. THEY REPAIRED OUR TRUCK IN A TIMELY MANNER THE NEXT DAY AND GOT OUR FAMILY BACK ON THE ROAD. THEY EVEN HAD A LOANER CAR FOR US FOR THE AFTERNOON. THE FRONT SERVICE GUYS WERE SO AMAZINGLY PATIENT WITH US AND OUR FRUSTRATIONS. THEY WERE SO KNOWLEDGEABLE AND EXPLAINED EVERYTHING TO US IN DETAIL AND GAVE US OPTIONS FOR THE REPAIR. YA AUTO DOCTOR!!!!! I WOULD RECOMMEND YOU TO ANYONE!!!!
Always professional and if ever a problem they handle it. Thank you Auto Doctor
We were stranded in Truckee 200 miles from home with a nonfunctional SUV and Bob at The Auto and Tire Shop could not have been more helpful. We highly recommend working with Bob and using the The Auto and Tire Shop. He was very clear about the timing and types of services the shop could provide. He is a very honest and kind man who went out of his way to help us including allowing us to keep our car at the shop while we sorted out getting it towed home. We would go back to have our cars serviced in his shop without hesitation.
It was snowing and my chains were wrapped around my wheels after I attempted to take them off. They took my truck into the garage and removed the tires to correct the problem. No charge. Recommend them 100%!!