The Auto & Tire Doctor
I told these guys I would write a good review if my Ford Explorer made it back down the hill - so here it is! Shout out to Winston! Woof! I was on my way to a graduation in Reno and car disaster struck! As a woman you are always leery of mechanics because there are those that tend to take advantage when they can. I can say with 100% confidence that this shop is trustworthy and won't take advantage, because they could have with me. I was in a bind and they knew it. My 99 FE overheated on I80 going East near Kingvale, right as I got into the usual road construction on the pass. Luckily I had to slow to a crawl or the engine would have burned up and not just the radiator. A nice guy pulled over and helped me limp it over to the Kingvale exit, and I was able to coast down to Truckee. I stopped at the first station (zero stars for that dude) He said he was too busy and said call around, but everyone is probably too busy to help you today. Rude. I "Yelped" because I don't know Truckee, and Auto Tire Doctor was 5 stars and I called, and he said he was very busy but bring it and he'd make time. They were SO incredibly nice. They took a look, gave me the bad news (radiator) and said they could fix it and I'd have it the next day (keep in mind it's about 4pm at this point) I called to see if I could get a rental car (no) and one of the service guys said he was driving some other stranded people to Reno and he had room. I declined because my son said he would come get me - but right on service dude for offering !!! They quoted me $600 and told me it would be ready at 3-4 the following afternoon. I showed up at 3 & they were putting it through it's paces and by 3:30 they put the keys back in my hand. Total cost $550. I drove it back to Reno and then drove it back to Silicon Valley yesterday, and no issues. Even in morning commute traffic in Sacto, Concord, and SV the car didn't get hot.