The Auto & Tire Doctor
Not impressed. I had an appointment at 1:00 for an oil change and to check one of my tires that had a bulge. I hadn't heard anything by 4:30 pm so I called to check on the status. First thing the guy said was oh its ready. Then he said actually it is not ready and he would call back. He calls back and talks to my husband and says we have a bulge in the tire and we need new tires, he tells him yes that is why we brought it in. Representative then tells my husband he will call back with a quote for new tires. Again they do not call by 3:00 pm the next day. I have to call and check on the status, they say they are waiting for my new tires. They never called to tell me how much they would be or if I had options. So I ask when will my car be ready, they tell me by the afternoon. I show up at 5:00 car is not ready. I ask why they chose the tires they put on without consulting me, guy says they were all he could get in such short notice, I never said I was in a rush... really they never asked me anything. I asked why no one ever called and why I had to call.. all he said was sorry. Customer service should be a priority with auto shops, especially with the reputations mechanics can receive. I would not recommend this place, I feel taken advantage of and disrespected.