Truckee Auto Repair

I went here on the recommendation of my girlfriend's aunt, who is friends with the family who owns it, so I went into this experience completely saturated with trust for this establishment, which I realized was incredibly misplaced. Before driving my girlfriend's 13 year old Camry back across the U.S. to Virginia, I took it to auto doctor to make sure everything was okay to make the journey. They told me it would take 6 hours, but called me back 30 minutes after I left to say it was done and that everything was safe to make it back across the continental U.S. Needless to say, they didn't check shit except change the oil, because it wasn't until West Virginia that I realized something was massively wrong with the car. I went to a mechanic there and they discovered my back right wheel was on held on by one stud and one bolt- meaning that 4 studs and 4 bolts were missing from that wheel and had been since Truckee. Auto doctor never even checked my wheels even though they were entirely aware of the journey I was attempting to make and the shape of the car. They sent me on the road in a car that would have killed me if I wasn't as in tune with my own intuition as I am. It's a miracle that thing didn't fly off and send me spinning uncontrollably to my inevitable death-by-tractor-trailer-running-over-me. Thanks, auto doctor, for your negligence and utter lack of concern for your patrons safety. I recommend pretty much ANYWHERE in Reno as opposed to any auto establishment in Truckee. You might actually find decent people who care about your wellbeing and the safety of your vehicle down there, because that is not a quality I've found in Truckee.

I stopped in on a Friday morning with my trailer that needed it's brakes adjusted before heading over the mountain into the Bay Area. Got there before they opened and the woman inside was very courteous and said the crew would be in soon. When John arrived he said they could help me out as soon as Justin arrived. Shortly after 8am he arrived and I backed my trailer into his work area. Within 15 minutes or so he was done adjusting my trailer brakes! Went inside to see how much I owed them and all John said was "just have a nice day"! I said "really, no charge", you guys are solid and thank you very much! These guys are the best and I'll continue to bring my business to them when I'm in Truckee for sure. Thanks John and Justin!

I love this place! Subaru specialists!!! They are an amazing group of people and they are super friendly. They always take care of me with lots of great professionalism. My Subaru loves getting worked on by them because they treat her right! I am not one for appointments and they have a cool drop off system. This is my favorite because then they can start working on it first thing in the am and I don't have to wake up early to drop it off. I wish I could bring these guys everywhere I go. Tahoe love!

These guys are fabulous! I would give 6 stars if I could. Our Hummer has had issues twice while vacationing in Tahoe. A catalytic converter went out last year and this year it was a water pump. No one likes unexpected car problems on vacation but these guys are fast and efficient. We did not have a ride back to our cabin after dropping it off and the gal who worked there said she would drive us back. That wasn't even the best part . While driving us back we mentioned the temp gauge started going up while we were heading to the Lake that morning . she literally pulled over, made a call, circled back to the shop and jumped out and gave us her keys and let us take it until our was ready! Saved our next couple days. Again their customer service is above par!

Our diesel truck broke down on I-80 on Friday afternoon. When we phoned to inquire about repair, they stated confidently that they could fix the problem. We were told when the truck was towed in that they would have someone look at the truck on Saturday to begin diagnosing the problem. We went to the shop on Monday morning hoping to see them working on the vehicle. We were told they were still diagnosing the problem and that they would call us in 2 hours. After 3 1/2 hours, we stopped by the shop again only to be told that they were waiting to hear back from a shop in Auburn that worked on Diesel engines for a second opinion. Second opinions are great, but our confidence level was now at a zero plus the fact that promised phone updates never happened. Long story short...we towed our vehicle to a shop in Sparks where they immediately recognized the problem and began the repair. I do not recommend this shop on the basis of their customer service.

The Employees at the Auto Doctor are Great, they go above and beyond. They are Courteous, kind and very helpful, and make sure you get the best care rather you are a local or from out of town. When my car broke down on Donner pass and I got towed there I never expected the excellent service I received. If you break down on Donner Pass or anywhere in the area or just need a good check up on your car I whole heartedly recommend the Auto Doctor. A BIG THANK YOU TO ALL THE STAFF! Patricia Cummins

I don't often write reviews, but after my visit to the Auto Doctor, I thought I would share my experience. I came in on a busy Friday with a car that had to be towed in because it had dash warning lights on. There were 2 people at the counter, Gabby and Tim, and they said they probably wouldn't be able to look at it until Monday, as they were already really busy. A third person, Tom, came in from the shop area, heard the last part of the conversation, jumped in and said " we are busy, but we will figure it out". I was skeptical, as I am a woman and very wary of auto repair places in general, but especially when I really had no choice, as I was broken down. I was expecting the worst, either a huge repair bill while stranded in Truckee, or the car just sitting all day and nobody looking at it. I was wrong on both counts. Tom took my keys and took the car around back. He made sure I had the WiFi password and told me where I could get lunch if I was hungry. I sat for 15 minutes and he assured me that I would have an answer soon. After about 30 minutes, he came through the back door with paperwork and came over to the couch. I thought to myself, he we go, what bad news does he have for me? He explained the results of the inspection, my car was 5,000 miles past due for an oil change and the coolant level was low. My dash warning light was only a low coolant light, not a terminal issue, but I did not know that. I came in prepared to pay for a large repair. I came in expecting the worst in a small town repair shop, but I was pleasantly surprised. To the Auto Doctor crew, thank you for treating me fairly and for going out of your way to make me feel welcome. I do not live in your area, so I am writing this review to make sure that others know you are a special place to do business with; as you truly care about your customers. PS: They also had warm chocolate chip cookies.

For me, I was out of town and far from home. About a mile from my destination I blew a tire and limped to the hotel. After AAA put the spare on for me I called these guys and they not only gave me a great price but more than excellent service. The woman I spoke with on the phone, Gabby, was very sweet and helpful. I would recommend this place in a heartbeat. It's a no brainer. Do yourself a favor and call them right now!

I told these guys I would write a good review if my Ford Explorer made it back down the hill - so here it is! Shout out to Winston! Woof! I was on my way to a graduation in Reno and car disaster struck! As a woman you are always leery of mechanics because there are those that tend to take advantage when they can. I can say with 100% confidence that this shop is trustworthy and won't take advantage, because they could have with me. I was in a bind and they knew it. My 99 FE overheated on I80 going East near Kingvale, right as I got into the usual road construction on the pass. Luckily I had to slow to a crawl or the engine would have burned up and not just the radiator. A nice guy pulled over and helped me limp it over to the Kingvale exit, and I was able to coast down to Truckee. I stopped at the first station (zero stars for that dude) He said he was too busy and said call around, but everyone is probably too busy to help you today. Rude. I "Yelped" because I don't know Truckee, and Auto Tire Doctor was 5 stars and I called, and he said he was very busy but bring it and he'd make time. They were SO incredibly nice. They took a look, gave me the bad news (radiator) and said they could fix it and I'd have it the next day (keep in mind it's about 4pm at this point) I called to see if I could get a rental car (no) and one of the service guys said he was driving some other stranded people to Reno and he had room. I declined because my son said he would come get me - but right on service dude for offering !!! They quoted me $600 and told me it would be ready at 3-4 the following afternoon. I showed up at 3 & they were putting it through it's paces and by 3:30 they put the keys back in my hand. Total cost $550. I drove it back to Reno and then drove it back to Silicon Valley yesterday, and no issues. Even in morning commute traffic in Sacto, Concord, and SV the car didn't get hot.

Came into Truckee from out of town for the Tough Mudder and my car broke down. Despite being completely booked that day, Tom/John/Gabby had my no-start-no-crank problem diagnosed and the starter replaced the same day so that I could make it to the race the next morning! For a repair shop to stay open late to get a job done in an emergency, this place deserves a look if you are considering bringing your car in for maintenance or repairs. I probably would have rated 5/5 stars if I had been there more than once.