Truckee Auto Repair

I don't often write reviews, but after my visit to the Auto Doctor, I thought I would share my experience. I came in on a busy Friday with a car that had to be towed in because it had dash warning lights on. There were 2 people at the counter, Gabby and Tim, and they said they probably wouldn't be able to look at it until Monday, as they were already really busy. A third person, Tom, came in from the shop area, heard the last part of the conversation, jumped in and said " we are busy, but we will figure it out". I was skeptical, as I am a woman and very wary of auto repair places in general, but especially when I really had no choice, as I was broken down. I was expecting the worst, either a huge repair bill while stranded in Truckee, or the car just sitting all day and nobody looking at it. I was wrong on both counts. Tom took my keys and took the car around back. He made sure I had the WiFi password and told me where I could get lunch if I was hungry. I sat for 15 minutes and he assured me that I would have an answer soon. After about 30 minutes, he came through the back door with paperwork and came over to the couch. I thought to myself, he we go, what bad news does he have for me? He explained the results of the inspection, my car was 5,000 miles past due for an oil change and the coolant level was low. My dash warning light was only a low coolant light, not a terminal issue, but I did not know that. I came in prepared to pay for a large repair. I came in expecting the worst in a small town repair shop, but I was pleasantly surprised. To the Auto Doctor crew, thank you for treating me fairly and for going out of your way to make me feel welcome. I do not live in your area, so I am writing this review to make sure that others know you are a special place to do business with; as you truly care about your customers. PS: They also had warm chocolate chip cookies.

For me, I was out of town and far from home. About a mile from my destination I blew a tire and limped to the hotel. After AAA put the spare on for me I called these guys and they not only gave me a great price but more than excellent service. The woman I spoke with on the phone, Gabby, was very sweet and helpful. I would recommend this place in a heartbeat. It's a no brainer. Do yourself a favor and call them right now!

I told these guys I would write a good review if my Ford Explorer made it back down the hill - so here it is! Shout out to Winston! Woof! I was on my way to a graduation in Reno and car disaster struck! As a woman you are always leery of mechanics because there are those that tend to take advantage when they can. I can say with 100% confidence that this shop is trustworthy and won't take advantage, because they could have with me. I was in a bind and they knew it. My 99 FE overheated on I80 going East near Kingvale, right as I got into the usual road construction on the pass. Luckily I had to slow to a crawl or the engine would have burned up and not just the radiator. A nice guy pulled over and helped me limp it over to the Kingvale exit, and I was able to coast down to Truckee. I stopped at the first station (zero stars for that dude) He said he was too busy and said call around, but everyone is probably too busy to help you today. Rude. I "Yelped" because I don't know Truckee, and Auto Tire Doctor was 5 stars and I called, and he said he was very busy but bring it and he'd make time. They were SO incredibly nice. They took a look, gave me the bad news (radiator) and said they could fix it and I'd have it the next day (keep in mind it's about 4pm at this point) I called to see if I could get a rental car (no) and one of the service guys said he was driving some other stranded people to Reno and he had room. I declined because my son said he would come get me - but right on service dude for offering !!! They quoted me $600 and told me it would be ready at 3-4 the following afternoon. I showed up at 3 & they were putting it through it's paces and by 3:30 they put the keys back in my hand. Total cost $550. I drove it back to Reno and then drove it back to Silicon Valley yesterday, and no issues. Even in morning commute traffic in Sacto, Concord, and SV the car didn't get hot.

Came into Truckee from out of town for the Tough Mudder and my car broke down. Despite being completely booked that day, Tom/John/Gabby had my no-start-no-crank problem diagnosed and the starter replaced the same day so that I could make it to the race the next morning! For a repair shop to stay open late to get a job done in an emergency, this place deserves a look if you are considering bringing your car in for maintenance or repairs. I probably would have rated 5/5 stars if I had been there more than once.

The staff and especially the person that helped us at the front were so helpful. It was a rough day with our tire being out of alignment and coming from out of town, but coming to this shop really helped take the sting out of an un-fortunate situation! I appreciate the kindness, excellent customer service and pleasant demeanor of stars from me.

I brought my 2010 Subaru to The Auto Doctor after reading positive yelp reviews after loosing some coolant. They were eager to charge me $130 to diagnose the problem My car was looked at promptly but unfortunately I was charged $300 for a thermostat when all I needed was to have my radiator system properly "burped". Now my coolant system sounds like a rain stick when the car moves back-and-forth. If I lived in Truckee I would take the car back but now I'm out of pocket and feel worse off then when I took it in. They talk a good game at The counter, but the work done on my car was rushed and misdiagnosed.

Picked up a screw between TX and CA so I Googled tire shops and this one popped up. The manager was polite and the repair guy was super polite. Fixed my tire and inflated the other 3 tires to the proper psi. And then crawled under my truck and aired the spare (which was low) up. And then told me no charge. Wow, what a great experience. He also suggested the Full Belly Deli for lunch. Another home run. A small tip and some of my homemade jerky was his reward. Along with a big ol Texas thank you.

I was stranded in Truckee with my grandson and his car. We were driving down from Idaho when we got a flat. Turned out that all 4 of his tires were bad. AAA recommended The Auto and Tire Doctor. John the owner and his staff Cindy & Gabby were very nice & helpful. They had to search the planet to find the tires...but they did it! They even let us borrow their truck to go into town. Super nice people! Thanks!

This shop is the BEST car shop I have ever been to. I had recently purchased a Salvage titled car in South Lake Tahoe and had to go through all the extra steps but no mechanic in South Shore would see me and my car. I called these guys and their kindness came right through the phone. They said I could come see them that day and not to worry. I made the trek to Truckee where they did the light and break check along with a once-over and oil change. I had to go back today to finish up my inspection for Cali's Salvage test and they took great care of me. Kindness all the way through along with great service and work. By far the BEST PLACE I have taken my cars. Will be back for my oil change in a few months and cannot wait to see the shop dog and everyone's smiling faces. Thank you all so much.

Wow! My car broke on Donner Pass! Figure the odds. Why break up here in the winter? In the rain? Well AAA sent a good wrecker and recommended a terrific auto shop. They were extremely fast and professional. Reasonable with price. John Lamoreux, the owner, picked me up at my hotel and shuttled me back to shop. Staff is very pleasant and John gave me a great recommendation for a scenic drive home and a great restaurant I would never have found on my own.
The Beacon near S. Lake Tahoe. For breaking down experience turned out well. Big thanks to John and his staff. Kevin Morris