Truckee Auto Repair

Virtual Advisor
Call Us:(530) 587-2178
Mon - Fri: 8:00 AM - 5:30 PM
Address: 11050 #102 Pioneer trail
Mon - Fri 8:00 am - 5:00 pm
Sat 9:00 am - 5:00 pm
Smogs available: Smog checks on 2000 and newer vehicles.
Available at both facilities during regular business hours.
No appointments needed.

Category Archives: Service Standards

On Board Diagnostics for TRUCKEE Motorists

Some TRUCKEE vehicle owners wonder why The Auto & Tire Doctor Inc and other TRUCKEE auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at The Auto & Tire Doctor Inc for a tricky automotive problem shouldn't be a surprise. In the TRUCKEE area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy CA road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a The Auto & Tire Doctor Inc diagnosis may be much more involved.Much of the TRUCKEE driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among CA drivers that the trouble code tells the The Auto & Tire Doctor Inc technician exa ... read more

Questions to Ask Your TRUCKEE Service Advisor

We find that a lot of TRUCKEE drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our TRUCKEE automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the right ... read more

How Does The Auto & Tire Doctor Inc Know What to Recommend?

When you drop your vehicle off at The Auto & Tire Doctor Inc in TRUCKEE, they don't just poke around under your hood looking for stuff to do. The Auto & Tire Doctor Inc professionals have lists and procedures they follow for different types of service. First of all, your TRUCKEE service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The The Auto & Tire Doctor Inc pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windsh ... read more

Service Center Standard and Procedures

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why TRUCKEE automotive service centers including The Auto & Tire Doctor Inc have procedural standards for each service they perform. The Auto & Tire Doctor Inc technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA service centers can assure a quality outcome. The job is done right every time and TRUCKEE customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators to apply them to every vehicle they service. An example i ... read more

What TRUCKEE Automotive Service Consumers Should Know

There are some things drivers should know about TRUCKEE car service and repair. First and foremost, The Auto & Tire Doctor Inc cares about you and your family's safety. And we really appreciate your business. The Auto & Tire Doctor Inc in TRUCKEE wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for The Auto & Tire Doctor Inc need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a ... read more

Ethics of Automotive Repair in TRUCKEE

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the TRUCKEE automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in TRUCKEE has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.Yet some people remain uncomfortable with TRUCKEE automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off ... read more

What You Need to Know from Your The Auto & Tire Doctor Inc Service Advisor

TRUCKEE drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at The Auto & Tire Doctor Inc uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns abo ... read more

Speak Up: Talking with Your The Auto & Tire Doctor Inc Service Advisor

About 80% of the vehicles on TRUCKEE roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in CA. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons TRUCKEE drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a proble ... read more

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